Konjo Bet Privacy Policy

Konjo Bet respects your privacy and is committed to the secure handling of personal data. This Privacy Policy explains what information we collect, why we process it, how it may be stored or shared, and the choices available to you. It applies when you browse the website, use the mobile version or app, create an account, log in, make payments, place sports or live bets, play games or Keno, use bonuses, or contact support.

We collect account, identity, transaction, betting, device, and communication data needed to provide services securely, meet compliance requirements, prevent misuse, and support responsible betting measures. Privacy questions or requests can be submitted through Contact Us.

Who We Are

Konjo Bet provides online betting and gaming services for eligible adult users in Ethiopia, subject to availability, regional restrictions, applicable Ethiopian laws and regulations, and the operator’s terms. Operator identification and other company information should be checked on About Us. Users should also verify the current licensing and regulatory status through License & Regulation and, where appropriate, the latest information from the competent authority.

Information We Collect

“Personal data” means information that identifies you or can reasonably be connected with you. “Processing” includes collecting, checking, using, storing, sharing, correcting, or deleting that information. Depending on how you use Konjo Bet, we may collect:

• Account data: name, phone number, email address, date of birth, username, account settings, and password-related security records. Passwords should be protected using appropriate technical safeguards rather than stored as readable text.
• Identity and verification data: identification documents, age-check results, account-holder information, KYC requirements, customer due diligence records, and information used to detect impersonation or fraud.
• Transaction data: deposits, withdrawals, payment authorization results, payment method references, account balance history, transaction limits, processing status, bonus use, and records of transactions. Full payment credentials may be handled directly by an authorized payment provider.
• Betting and gaming data: bet selections, odds, stakes, results, winnings, sports and live betting activity, Keno entries, game sessions, and promotion participation.
• Technical data: IP address, device type, browser, operating system, app version, session identifiers, cookies, crash reports, and security or access logs.
• Communication data: support messages, complaints, emails, call records where applicable, chat logs, and evidence submitted through an official communication channel.
• Responsible gaming data: deposit or play limits, self-exclusion requests, risk indicators, account restrictions, and interactions concerning responsible betting.

Konjo Bet should collect only data reasonably needed for lawful, operational, security, financial, and regulatory purposes. Users should not send unnecessary sensitive information through chat, email, or unofficial channels.

How We Use Personal Data

We may process Konjo Bet personal data to:

• create, administer, and close betting accounts;
• confirm identity, age, eligibility requirements, and account ownership;
• provide secure login, restore account access, and protect account security;
• authorize deposits, process withdrawal requests, and maintain financial records;
• accept and settle bets, calculate winnings, and apply valid bonuses or promotion rules;
• identify multiple accounts, payment abuse, bonus abuse, suspicious betting patterns, or attempted fraud;
• maintain and improve the website, mobile experience, app, games, and support service;
• send essential notices about transactions, security, account restrictions, or policy changes;
• send marketing where permitted, with an available method to unsubscribe or change preferences;
• meet applicable legal, accounting, tax, anti-money laundering, licensing, and regulatory duties; and
• apply responsible gaming controls, deposit limits, self-exclusion, and related safeguards.

For example, identity and transaction records may be reviewed to verify that a withdrawal is requested by the account holder. Betting records and device logs may also be assessed together when investigating unusual activity, without treating unusual activity alone as proof of wrongdoing.

Lawful Reasons for Processing

Depending on the activity and applicable regulatory framework, processing may be necessary to provide the service requested by you, comply with a legal obligation, protect users and the platform, prevent fraud, resolve disputes, or pursue legitimate operational and security interests. Consent may be requested where required, including for certain marketing or device permissions.

The precise legal basis can depend on the type of data, service, and applicable law. Nothing in this Policy should be read as an unsupported claim of approval by a government body or competent authority.

Cookies and Similar Technologies

Cookies are small files stored on a browser or device. Konjo Bet may use cookies and similar technologies to keep sessions active, protect accounts, remember language or display preferences, analyse traffic, identify technical errors, and measure marketing performance where allowed. Some cookies are required for core functions; optional cookies may depend on your choices. See the Cookie Policy for further information.

When Personal Data May Be Shared

Konjo Bet does not sell personal data as a product. Information may be disclosed when necessary to trusted third-party service providers, including payment processors, identity verification and KYC providers, hosting or cloud infrastructure providers, analytics and security tools, customer support systems, and professional advisers.

Data may also be disclosed to regulators, law enforcement bodies, courts, or other competent authorities where legally required or necessary to establish, exercise, or defend legal rights. Third-party access should be limited to the relevant purpose and governed by confidentiality, security, and data protection requirements.

International Data Transfers

Some technology or support providers may process information outside Ethiopia. Where this occurs, transfers should follow applicable legal requirements and use suitable contractual, organisational, or technical safeguards. The location and safeguards may vary by provider, so countries are not stated unless confirmed by the operator.

Storage and Retention

Konjo Bet player information is retained only for as long as reasonably necessary for account operation, customer support, financial reporting, dispute resolution, fraud prevention, responsible gaming records, and compliance requirements. Closing an account does not always result in immediate deletion. Certain betting account data may need to be retained where legal, accounting, security, or regulatory rules require a record.

Konjo Bet Account Security

We use reasonable technical and organisational measures to protect personal data. These may include encryption where appropriate, access controls, secure sign-in processes, system monitoring, backups, fraud detection, staff confidentiality duties, and incident-handling procedures. No website, app, or transmission method can promise absolute security.

Use the official domain and the authorised Konjo Bet login, check the address before entering credentials, create a unique password, and do not share verification codes. Before installing an app or APK, confirm that the download is published through an official Konjo Bet channel and review the permissions requested.

Your Privacy Rights

Subject to applicable data protection laws, you may have the right to request access to your data, correct inaccurate information, ask for deletion or restriction, object to certain processing, withdraw consent where processing depends on consent, or request information about how your data is used.

To make a request, use Contact Us and provide enough information to identify the relevant account. For security, identity verification may be required before data is disclosed or changed. A request may be limited where records must be kept for legal, financial, fraud-prevention, responsible gaming, or regulatory reasons.

Age Restrictions and Children’s Data

Konjo Bet services are intended only for users who meet the applicable adult age and eligibility requirements. We do not knowingly provide betting services to underage users. If a parent, guardian, or other person believes that underage data has been submitted, they should contact support promptly. Further rules are available in the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests, support interactions, and relevant risk indicators may be processed to apply responsible betting measures and platform restrictions. Such information can be used to prevent access during self-exclusion, review signs of harmful play, or administer deposit limits. Read more under Responsible Gaming.

Terms, Bonuses, and Payments

This Policy works together with the Terms and Conditions, bonus rules, withdrawal procedure, payment checks, and anti-fraud controls. Before registering or using a promotion, review eligibility, identity verification requirements, transaction limits, possible fees, processing times, and wagering conditions. The availability of a Konjo Bet bonus code does not remove KYC, payment, or account-security checks.

Recommended Privacy Check

1. Step 1: Confirm the official domain, operator identification, regulatory information, age restriction, and current terms before registration.
2. Step 2: Provide accurate account data through an authorised service channel and prepare only the documents reasonably required for identity or payment verification.
3. Step 3: Review limits, fees, processing times, bonus conditions, and the complaint-handling procedure before depositing or requesting a withdrawal.
4. Step 4: Keep login details private, monitor transaction records, and report unfamiliar access or payments through official support without delay.

Updates to This Policy

Konjo Bet may update this Privacy Policy when services, technology, security practices, applicable laws, or processing activities change. Material updates may be communicated through the website, account area, or another appropriate official channel. Users should review the current version periodically, especially before submitting new information or using a newly introduced service.